Work With Your 24/7 Monitoring Agents
Any time your home alarm system in Columbia goes off, your 24/7 monitoring professionals will spring to action. Their first step is to verify your alarm, and that means communicating with you. The guideline they abide by is based on the type of emergency. For instance, if the emergency is is for medical reasons, one effort will be made to contact you before help is sent out. If you’re dealing with an intrusion - the most typical type of alarm - a monitoring agent will adhere to these guidelines to reach out to you:
- An attempt will be made to reach you via the central command panel. You will generally be asked for a passcode.
- If that effort doesn’t result in an answer, a call is made to your principal contact number.
- An alternate number or your primary contact person is attempted next.
- If there still isn’t an answer, area police officers are sent.
- Your monitoring professionals will try to reach you again after the proper authorities are notified.
If you're not able to communicate with the monitoring team, don’t fret. Support will still be dispatched even when you're not available to confirm the emergency.
Get protection for any situation with a Vivint home alarm system in Columbia
Be prepared for any situation with a modern home alarm system in Columbia from Vivint. Dial (803) 921-0946 to start designing your property’s defense today.